Frequently Asked Questions
Everything you need to know about shopping, selling, and delivering with Dharaass in your neighborhood.
How does Dharaass work?
Dharaass connects neighborhood households directly with trusted local stores, farm-direct kiosks, and artisanal markets in a unified hyper-local delivery loop.
Select your locality or let GPS find your hyper-local hub to reveal catalog inventory within a 3-5 km perimeter.
Browse freshly vetted kiranas, organic cold-pressed oil expellers, and fresh bakeries with transparent rates.
Your order is hand-packed by local vendors and delivered via zero-emission 100% electric delivery scooters.
How do I find nearby stores?
Enter your area pincode in the top address switcher or simply allow Dharaass browser GPS geolocation. The platform instantly scans verified local merchants, organic oil expellers, and regional bakeries nearby.
How do I place an order?
Placing an order takes less than a minute through our streamlined hyper-local flow:
- 1 Add items to Cart: Browse produce, pantry items, or dairy from your chosen local merchant.
- 2 Select Delivery Preference: Choose between Express 25-35 min doorstep delivery or Self-Pickup directly at the counter.
- 3 Secure Checkout: Choose your preferred payment method (Escrow UPI, Credit Card, Netbanking, or Doorstep Cash on Delivery).
How is delivery calculated?
Delivery fees are completely transparent with zero hidden surge spikes. Costs are computed based on straight-line aerial distance from merchant to your address.
Can I pay COD (Cash on Delivery)?
Yes, dynamic Cash on Delivery (COD) and doorstep QR UPI scanning are fully supported for all neighborhood grocery and daily essentials orders. You are welcome to inspect vegetables, bakery items, or seal integrity with the delivery executive right at your doorstep before handing over cash or completing the UPI payment.
How do I become a seller on Dharaass?
Joining Dharaass as an authorized merchant takes less than 24 hours. We charge zero upfront listing fees to empower authentic Indian local commerce.
- 1 Click 'Sell With Us' in the main navigation menu
- 2 Submit basic KYC: GSTIN, FSSAI (for food), or Local Trade License
- 3 Digitize your inventory using our easy merchant barcode scanner app
- 4 Get verified within 24 hours and start accepting hyper-local neighborhood orders
How do I become a delivery partner / driver?
Drive and deliver in your own neighborhood with guaranteed weekly payouts, flexible shifts, and subsidized access to zero-emission EV bikes. Requirements: valid Driver's License, Vehicle Registration (RC), Aadhaar card, and an active smartphone. Perks: weekly direct bank transfers, full medical accidental insurance, and EV battery swap station access.
Every order placed on Dharaass directly contributes to local neighborhood economic growth, cutting out middleman markups.
Explore our Community Impact ReportPayments are held in a secure buyer-merchant escrow until your groceries are handed over and verified.
Can't find the answer you're looking for?
Our neighborhood care executives are always ready to assist you via instant chat, direct toll-free call, or ticket lookup.