How can we help you today?
Find instant answers or get in touch with our dedicated neighborhood support team.
Tip: search takes you to our FAQ knowledge base — or contact support directly.
Six Core Support Categories
Select a category below to explore self-service tutorials, store policies, and automated resolutions.
Shopping
Browsing products, finding nearby verified stores, coupons, and local stock availability across your neighborhood clusters.
Orders
Live tracking, order modifications, cancellations, item swaps with local merchants, and digital GST order invoices.
Payments
UPI transactions, escrow protection, instant refund timelines, failed debits, and Cash on Delivery authentication.
Delivery
25-35 minute hyper-local delivery, scheduled slots, real-time driver tracking, delivery partner tips, and direct store pickup.
Returns & Replacements
Freshness guarantee, instant doorstep replacement, proof upload for bruised items, and sub-1 hour refund approval SLA.
Seller Support
Merchant onboarding, bulk catalog upload, payout reconciliation, store timings, inventory sync, and GST compliance.
Logistics & Riders
Partner HubDelivery partner guidelines, weekly payout cycle, emergency roadside assistance, insulated safety gear, and cluster route assignments.
Popular Articles & Quick Troubleshooter
Frequently requested answers by shoppers and local storefronts in the last 24 hours.
Didn't find your issue?
Visit our full FAQ page or contact support directly.
Can I cancel or change an order after placing it?
Because neighborhood stores start packaging perishable items immediately, you have an automated 90-second window in the Order Tracker to cancel free of charge. After packaging begins, reach live chat for merchant item swaps.
What happens if produce is not fresh upon arrival?
Our 100% Farm Fresh Guarantee gives you doorstep replacement or instant credit — show the rider immediately or photograph the issue within 2 hours in the app, and a replacement or refund follows automatically.
How does Dharaass ensure 100% escrow safe payments to merchants?
Payment is retained in an escrow pool and disbursed to local shopkeepers only after your OTP confirms safe, high-quality delivery. If a seller fails to supply, your money is released back to your original payment route in seconds.
How do I update my default neighborhood delivery pincode?
Click the location badge at the top of your header, or go to Account > Saved Addresses, and select 'Detect Current Location' to recalculate available local kirana inventories and delivery speed estimates.
Direct Neighborhood Channels
Live Chat
Instant response with your cluster agent. Best for live delivery rerouting, item quality checks, or order verification.
Phone Support
Call toll-free: 1800-419-DHAR
Regional language assistance available in Hindi, Telugu, Kannada, Tamil, and English.
Support Ticket
Submit a detailed request with order photos, bill attachments, or merchant transaction slips for formal audit review.
Are you a registered neighborhood seller?
Access merchant-dedicated settlement escalations, catalog assistance, and POS sync support via our seller support desk.